1. Purpose

    • AK Global Investigation Pte Ltd considers the lawful and correct treatment of personal data as very important to the successful and efficient performance of its functions, and to maintain confidence of its employees and clients. To this effect, AK Global Investigation Pte Ltd fully endorses and adheres to the principles of data protection and privacy laid down in this policy.

  2. Scope

    • This policy establishes the management’s intent and direction for AK Global Investigation Pte Ltd and its employees to comply with Singapore’s data and privacy protection laws and regulations (referred to as “Applicable Laws”) in all jurisdictions where we operate. The principles and rules outlined in this policy apply equally to our relationships with both employees and clients.

      This privacy policy was implemented in accordance with the Personal Data Protection Act (PDPA) in Singapore as of 2012. Future revisions will address minor adjustments related to end users’ rights regarding their information, as well as provisions concerning our field investigators.

  3. Policy Statement

    • The organization must handle data securely, regardless of how it is collected, recorded, or used—whether on paper, in digital form, or on other media. Here’s how we manage customer information:
      • Information Collection: What information do we collect about customers, and how do we gather it?
      • Usage of Information: How do we utilize this information?
      • Information Sharing: With whom do we share this information?
      • Inquiries: What should you do if you have questions?

  4. Collecting customer information

    • We collect customer information through face-to-face interviews and online virtual meetings to enhance the accuracy of our services. We obtain personal information through lawful and fair means, and where appropriate, with the knowledge or consent of the individual involved. Our collection and use of personal information are strictly limited to the purposes we specify, as well as other related purposes, unless we receive consent from the individual or are required to do so by Singaporean law.

      We are committed to conducting our business in alignment with these principles to ensure the confidentiality and protection of personal information. Please note that AK Global Investigation Pte Ltd reserves the right to modify this privacy policy at its sole discretion.

  5. How do we use the information we collect?

    • We utilize your personal information for various purposes while ensuring that we never disclose identifiable details about you, your respondents, or your company. The information we collect is essential for our business operations, including delivering the services you expect. Specifically, we use your personal information to:
      • Provide you with our Services: We require access to your information to assist with your case and conduct investigations.
      • Manage our Services: Your information is necessary for processing payments accurately.
      • Police Licensing Audits: We retain your information to address any potential crimes that may arise during our duties.
      • Government Reporting: Since our work involves tracking and monitoring individuals, client details are crucial for reporting to government bodies if required during our operations.

  6. Direct information we need to have

    • Contact Information: When you reach out to us, please provide your contact details, including your name and email address, unless otherwise specified.
    • Billing Information: If you use PayNow or Bank Transfer for billing, we will collect necessary details such as the cardholder’s name and expiration date.
    • Letter of Appointment: To proceed with your case, you must sign the Letter of Appointment, which requires your contact details, along with the subjects and co-subjects involved.
    • Survey Responses: We collect and store survey responses that you voluntarily submit.
    • Employee Information: We gather employee data based on the attributes you provide.

  7. Are your identity anonymous?

    • By default, yes. AK Global Investigation Pte Ltd does not reveal our client identities, which include height, weight and appearance or lookalike.

  8. Security of your information

    • We prioritize the security of your information. Your data remains private and confidential, and we implement all reasonable measures to handle it securely in line with our Data Protection and Privacy Policy. We adhere to widely accepted standards to safeguard personal information during transmission and once received.

      Please be aware that no method of transmitting information over the Internet is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security in every situation. Security is a collaborative effort; therefore, we encourage you to respond promptly upon receiving your case results. If you suspect any unauthorized access or misuse of your personal information, contact us immediately at enquiries@investigation-akg.com immediately.

  9. Where is your information located?

  10. Who Has Access to Your Information?

  11. Confidentiality and Pseudonyms

    • In most cases, it will be very difficult for us to provide you with our Services if you do not provide us with your real name and contact details (handphone number). If lawful and practicable, you may use a pseudonym (or simply not identify yourself) when dealing with us.

      In all cases, your personal information will never disclose to our staff or service providers that we engaged into order to provide our services to you.

  12. Changes to the Privacy Policy

    • We may modify this privacy policy at any time, but if we do so, we will notify by publishing the changes on this website.

 

All rights are reserved.No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of AK Global Investigation Pte Ltd